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.Drawing on 15 years’ experience with Microsoft Dynamics CRM, our team provides consulting on how to fine-tune the platform to maximize the positive effect of CRM automation on your business while avoiding excessive customization. In the hands of our experts, Dynamics 365 turns into the tool to solve your business challenges, from comprehensive customer base management and sales and marketing automation to complex performance reports. Following an industry-focused approach, we analyze what changes are required to the Dynamics 365 platform depending on your business environment
.Whether you already have a detailed vision of the CRM system or you are just considering options, ScienceSoft’s CRM consultants can jump in with their expertise at any stage of your CRM project – be it planning or CRM implementation
Functional consulting is one of ScienceSoft’s prime Microsoft Dynamics 365 services. Our consultants rely on best practices and business insights accumulated during the last 15 years to position you on an appropriate CRM maturity level in line with your strategic vision, be it communication management and planning, step-by-step relationship development or strategic relationship management. The scope of both out-of-the-box and custom features of Dynamics 365 can cover the entire customer lifecycle from lead generation to deal closing and post-sale re-engagement. .Importantly, all of them can be tied to sales force KPIs for easier performance management
For us, CRM is not a buzzword but a powerful business enabler that should be aided with equally powerful software. :The following 3 pillars define our approach to Dynamics 365 projects
We know the Dynamics 365 platform
As expert Dynamics 365 consultants, we have tested the capabilities and limits of the platform to offer cost-effective solutions in any given case. .In specific cases, where the lack of advanced customization impedes customer relationships and business growth, our consultants are also ready to deliver sophisticated features, from all-round customer base management and sales automation to contact center integration and complex performance reports
We know your needs
We start with defining the scope of requirements to offer a precise solution that would adequately respond to our customers’ needs. Our motto is “Reasonable Microsoft 365 customization that makes positive change”. That’s why we deliver within the defined project scope, making sure you get the solution that meets both your expectations and budget.
We know your industry
.We tailor our approach to Microsoft Dynamics 365 consulting according to precise requirements dictated by your business environment. Experience with both B2B and B2C companies in the following industries enables us to share best practices with you and come up with efficient solutions to your CRM challenges
